Relief Manager/ Guest Services Assistant Needed
Join a team of dynamic individuals, paid and volunteer, who all work together to make our House a “House That Love Built”.
The Ronald McDonald House of Delaware is seeking a qualified Relief Manager to manage the House primarily for one 24 hour weekend shift per month. Responsible for operations of House during time he/she is relieving Resident Manager or Operations Director. The role includes property management, guest relations and volunteer relations. Typical weekend shifts are Friday 6:00pm to Saturday 6:00pm and/or Saturday 6:00pm to Sunday 7:30pm. Position requires overnight stay in the relief manager room and at least one Holiday shift per year.
Candidate must also be willing to train as a Guest Services Assistant, those responsibilities include the greeting and assistance of families coming to the Ronald McDonald House, answering phone calls and inputting information into our Guest Registration Computer System. A typical shift for the Guest Services Assistant is 9:00am to 5:00pm on Saturday with a minimum of one shift per month in this role.
Candidates must be self-motivated with excellent oral, written and interpersonal skills, along with strong computer skills. High school degree required with minimum age 21.
Hourly rate for both positions is $12.25.
Please forward letter of interest and resume to JOBS, Ronald McDonald House of Delaware, 1901 Rockland Road, Wilmington, DE 19803 or jobs@rmhde.org.
Maintenance Assistant Needed
Position Summary: Responsible for performing minor repairs and maintenance of the facility to ensure that the House and Grounds are safe, secure and in good repair.
Position Reports To: Operations Director
Non-Exempt
Hours: 20-25 hours a week. Hours are flexible, but generally between the hours of 8:00am-4:00pm
Primary Duties /Responsibilities:
- Assist Operations Director and Resident Manager with daily, monthly and yearly property inspections to determine maintenance needs.
- Assist Operations Director with coordination of repairs and maintenance of House.
- Document all inspections and maintenance needed and when completed.
- Perform minor repairs to equipment and/or physical plant (i.e. painting, fixture repair, plumbing, etc.).
- Develop inventory of required supplies to maintain the House.
- Occasionally supervise volunteer groups to ensure tasks are performed satisfactorily and that the groups have a positive experience.
- React to maintenance related incidences, such as spills and leaks. Remedy promptly.
- Plan jobs on a top priority basis, regarding guest, volunteer and staff safety.
- Serve as an active member of the Building and Grounds Committee.
- Work cooperatively with housekeeping staff to ensure rooms are in good working order before turning over for new guests.
- Utilize computer programs for building maintenance and calendars, email, and online purchasing.
- Assist with maintaining outdoor space including emergency lighting, outdoor grill, and other areas around the property.
- Perform additional tasks as assigned by Operations Director or Manager on Duty.
- Represent the House in a compassionate and empathetic manner when interacting with guests.
Qualifications:
- Strong interpersonal skills required.
- Basic computer skills.
- High School Diploma.
- Prior experience in maintenance preferred.
- Ability to work independently.
- Good communication skills.
Please forward letter of interest and resume to JOBS, Ronald McDonald House of Delaware, 1901 Rockland Road, Wilmington, DE 19803 or jobs@rmhde.org.
Information on volunteer opportunities.